+ What makes WISER's micro-location system different from other tracking systems?
Unlike most tracking and location systems, WISER's asset tracking and micro-location solution uses ultra-wideband (UWB) technology instead of WiFi, Bluetooth, or passive RFID. This mitigates interference with other wireless networks, lowers power consumption, and boosts range and reliability. This also enables precise, coordinate-based location accuracy, offering submeter precision in even non-line-of-sight or metallic, cluttered, and reflective environments. Many location technologies require bulky and expensive installations and manual calibration or measurements. The WISER mesh calibrates autonomously to avoid these costs. This also lets our customers avoid manual scanning and expensive, immobile installations.
+ What kinds of assets can WISER's system track?
WISER’s micro-location system can locate and track almost any type of material asset. This includes crates, pallets, bins, shipping containers, forklifts, hand-trucks, individual tools, robots, manufactured parts, hard-hats, security badges, electronic devices, and so on. Once your mesh antenna nodes are set up, all you need to do is attach a WISER Tracker Tag to the asset you want to locate. See WISER’s current Case Studies for examples of how this works.
+ How many assets can I track?
WISER's system is designed to scale modularly for whatever number of assets you need to track. This works across almost any shape, size, or type of installation, indoors or out. Programmable ping rates and wired options mean there is no theoretical limit to the number of assets that WISER can track. For high volumes, a mesh can accommodate more assets by slowing ping rates or by increasing the number of antennas connected by PoE.
+ How accurate is WISER's asset tracking system?
Although heavy amounts of clutter, reflective metal, or wireless interference can affect the accuracy of any wireless RF system, WISER's asset tracking RTLS was specifically designed to overcome the multi-path propagation challenges of these environments. The WISER mesh solution tracks tagged assets with submeter accuracy, delivering inch-level precision in most cases.
+ How large are your tracking devices?
All of WISER's devices are small and lightweight. Antenna nodes are approximately 6" x 2" x 1" and tracker tags are 1" x 1.5" in size. A system to cover 40,000 square feet can easily fit in a backpack, weighing only a few pounds.
+ Can you track outdoors?
Yes. WISER’s system requires a wireless mesh to be established for any tracking setting, but this mesh can be created outside as well as in.
+ Can you locate assets through partitions and walls?
WISER’s mesh allows non-line-of-sight locating and tracking through most interior walls and partitions. Tracking range depends on what the walls are made of, their thickness, and other environmental factors. For best results, we typically arrange antennas to track on each side of concrete or metal interior walls.
+ How do you protect my data?
WISER encrypts all its wireless transmissions to protect data from cyber attack. Also, end customers can opt for on-premises implementation for additional security. Customers own all their data without it being stored on WISER servers. Furthermore, the controlled range of WISER’s transmissions and low power output ensures that data transmissions over WISER’s mesh cannot be detected or intercepted from afar.
+ What infrastructure do I need to install WISER's system?
The WISER mesh can be installed quickly without requiring structural changes. It tracks and locates without reliance on WiFi, Cellular, or other wireless networks. Tracking antennas can be powered via wall outlets, USB batteries, Power over Ethernet (PoE), or solar panels. Additional infrastructure like WiFi is only necessary for customers who transmit tracking data to offsite locations, such as to an offsite manager’s computer.
+ How many mesh antenna nodes do I need for my facility?
The size, shape, materials, and complexity of your site will determine this number. On average, tracking antennas should be placed every 5000 – 10,000 square feet depending on environmental conditions such as line of sight, building materials, clutter, and reflections. For example, tracking in a nuclear power plant or similarly challenging environment typically requires antenna placement every 5000 square feet for accuracy within one meter. Open environments like clear, outdoor settings can allow one-foot precision with antennas spread as far as every 40,000 square feet.
+ How long will tag batteries last?
All WISER tags are designed for long-life and allow for battery changes. Tags utilize off-the-shelf coin cell batteries, which typically last for years at a time. Battery lifespans depend on the ping rates for each tag and on how often each tag moves. For instance, if tags remain immobile, they go into a power-saving mode. Customers can purchase tags programmed to match their battery life requirements. Instead of 4 pings per second, for example, battery life can be quadrupled with 1-ping-per-second tags. Tags that ping multiple times per second and move regularly usually last for about one year without a battery change. Tags moving infrequently or pinging only once or twice per second typically last several years. Tags report their battery status, allowing users to replace batteries as they near the end of their lifespans.
+ My product is already labeled with bar codes, QC codes, RFID or NFC tags. Can I keep my current labels and use WISER’s Locator too?
Yes. The WISER system does not interfere with passive RFID or barcodes and can be used in conjunction with these systems. This could include actively tracking an object after it crosses a scanning portal, or temporarily associating passive identifiers with active ones. For example, many manufacturers scan barcoded products as they are put into bins, tubs, or buggies, or loaded onto pallets and lift trucks equipped with a WISER tag. WISER’s system associates each scanned item with its conveyor vehicle, device, or person. Each conveyor and its itemized contents are then located and tacked as they move throughout the facility.
+ Where are you located?
We are headquartered in Raleigh, North Carolina.
+ What sort of certification do you have?
WISER’s solutions are FCC certified.